Buy the Hour Standard Terms & Conditions
Work undertaken by Buy the Hour (BTH) will be subject to the following Terms & Conditions.
1. Terms1.1 A person or company requesting work from Buy the Hour will be referred to as “the client”.
1.2 A request for work by a client will be referred to as “the booking”.
1.3 The piece of work that the client wishes Buy the Hour to undertake in each booking will be referred to as “the task”.
1.4 A task charged by the hour will be referred to as a “standard task”
1.5 A large or complex task costed as a whole will be referred to as a “project task”
1.6 The person who completes the task for the client will be referred to as “the assistant”
1.7 The estimated time taken to complete a task will be referred to as “the estimated completion time”.
1.8 The actual time taken to complete a task will be referred to as “the actual completion time”.
2. The Booking
2.1 BTH will spend up to an hour discussing a client's requirements prior to their first booking. This hour will not be charged.
2.2 When a client makes a second or subsequent booking BTH will spend up to 15 minutes discussing the requirements/details of the task. This time will
not be charged.
2.3 BTH will assess the complexity of the task and advise the client if it should be invoiced by the hour (standard task) or with a fixed price for the whole
task regardless of time taken to complete (project task).
2.4 BTH will give an estimate of how long the task is likely to take. This is a guide only. The actual completion time may be more or less than the initial
estimate.
2.5 BTH will complete a contract, detailing the time, date, estimated completion time, estimated cost and brief description of the task.
2.6 When the client is present he/she will sign the contract to indicate acceptance. When the client is not present the contract will be emailed to the
client. The client will indicate acceptance in a reply to that email.
2.7 The completed contract document forms the contract between BTH and the client.
3. Completing a Task
3.1 The client will ensure that the BTH assistant is provided with all paperwork/information necessary to complete the task prior to the
commencement of the task.
3.2 The time taken to complete a standard task will be monitored and recorded by the assistant. Only time used directly on the task will be recorded; any
interruptions or breaks will not be included in the completion time.
3.3 The assistant will attempt to complete each standard task in the estimated completion time. However if this proves to be impossible the assistant will
either complete the task if additional time is available or arrange a time and date for the task to be completed if additional time is not available.
3.4 The assistant will alert the client and seek approval to continue if a standard task overruns the initial estimate by more than 45 minutes. The assistant
will not contact the client if a standard task overruns by less than 45 minutes.
3.5 The completion of a standard task on a future date will constitute a separate booking, with a separate contract.
3.6 BTH reserves the right to request full payment of the estimated cost of a task prior to starting the work if it is deemed necessary.
4. Invoicing
4.1 BTH will invoice the client within 7 days of the completion of a task
4.2 All tasks completed for the client within a 7 day period will be included on the same invoice.
4.3 Any costs incurred by the BTH in the execution of the task, such as printing, stationery, postage etc. will be itemised and included in the invoice.
Mileage costs up to 20 miles per task are included in the hourly rate. Mileage over 20 miles will be invoiced at 60p a mile.
4.4 The client will pay the invoice within 30 days of the invoice date by cash or cheque.
4.5 BTH is not currently VAT registered.
4.6 Standard Tasks
4.6.1 BTH will invoice the client for the actual hours worked after the task has been completed.
4.6.2 The client will be charged the standard hourly rate for each full hour worked.
4.6.3 Where only part of an hour is worked the client will be charged at the following rates:
For 45 minutes or more the client will be invoiced at the standard hourly rate.
For less than 45 minutes the client will be invoiced at 60% of the standard hourly rate.
4.7 Project Tasks
4.7.1 BTH will invoice the client for the agreed fee after the task has been completed and signed off by the client.
5. Liability
5.1 BTH will not be held responsible for any loss, damage, theft etc. of data, documents or equipment or any items relating to tasks during transit to and
from our premises.
5.2 Final responsibility for proofreading and checking all completed work lies with the client. BTH will not be held liable or responsible for the end use of
any work completed by us.
5.3 In no event shall BTH be liable for any indirect punitive, special or incidental damage (including loss of business, revenue, profits, use, data or other
economic advantage) however it arises. Clients have sole responsibility for adequate protection and backup of data and/or equipment used and will
not make a claim against BTH for lost data, re-run time, inaccurate instruction, work delays or lost profits resulting from a contract.
5.4 BTH retains the right to reject work that we feel is illegal, immoral or objectionable.
6. Confidentiality
6.1 No details regarding our clients or information relating to work carried out will be disclosed or passed to a third party without prior consent unless
we are legally obliged to do so.